Service Desk Analyst Jobs at Nestle Operational Services Worldwide SA in Meycauayan, Bulacan
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Welcome to our job portal, where Nestle Operational Services Worldwide SA is offering exciting employment opportunities for the position of Service Desk Analyst in the Meycauayan area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Nestle Operational Services Worldwide SA, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Nestle Operational Services Worldwide SA. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Nestle Operational Services Worldwide SA |
| Position: | Service Desk Analyst |
| Region: | Bulacan, Meycauayan - Bulacan |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
A Service Desk Analyst is responsible for providing technical support and assistance to users in a professional and efficient manner. They are the first contact point for users experiencing IT-related issues and are responsible for troubleshooting, diagnosing, and resolving problems related to hardware, software, network, and other technology-related incidents.
The main responsibilities of a Service Desk Analyst include:
- Responding to user inquiries and help desk tickets promptly and professionally.
- Gathering detailed information from users to understand and identify the root cause of the issues.
- Troubleshooting technical problems and providing step-by-step guidance for issue resolution.
- Escalating complex issues to appropriate teams or specialists for further investigation.
- Recording incidents and service requests accurately in the ticketing system.
- Updating knowledge base articles to enhance self-service capabilities for users.
- Ensuring all incidents are resolved within agreed service level agreements (SLAs).
Key requirements for the position:
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Experience in diagnosing and resolving hardware, software, and network issues.
- Good understanding of ITIL framework and incident management processes.
- Ability to prioritize and manage multiple tasks efficiently.
- Excellent problem-solving and analytical skills.
- Flexibility to work in shifts, including weekends and holidays.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Bulacan |
| City | Meycauayan |
| Full Address | PXWC+52Q Nestlé Business Services AOA, Inc. (NBS Manila), Meycauayan, Bulacan, Philippines |
| Google Map | Google Map |
Job Application Information
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