Service Desk Expert Jobs at Fujitsu in Taguig, Metro Manila
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Company Fujitsu is offering job opportunities for the position of Service Desk Expert in the Taguig area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Fujitsu operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Fujitsu |
| Position: | Service Desk Expert |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
We are seeking a highly skilled and customer-focused Service Desk Expert to join our team. As a Service Desk Expert, you will be responsible for providing exceptional technical support to our clients and ensuring their utmost satisfaction. Your primary role will be to swiftly respond to and resolve IT issues, both remotely and on-site.
Key Responsibilities:
- Delivering timely and effective technical support services for software, hardware, and network-related issues.
- Assessing, diagnosing, and troubleshooting client problems, either through phone conversations or on-site visits.
- Providing step-by-step instructions and guidance to clients to ensure quick problem resolution.
- Escalating unresolved issues to the appropriate departments and following up on the status of reported problems.
- Maintaining accurate records of reported incidents and utilizing ticketing systems.
- Collaborating with teammates and other departments to identify recurring problems and implement preventive measures.
Required Skills and Experience:
- Proven experience in a similar technical support role, preferably in a fast-paced environment.
- Strong knowledge of operating systems, network protocols, and common software.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Exceptional customer service skills and the ability to communicate effectively with clients of all technical backgrounds.
- IT certifications, such as CompTIA A+, Microsoft Certified Professional, or Cisco Certified Network Associate, are highly desirable.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Fujitsu Philippines Incorporated, 12th Floor Two/NEO 3rd Avenue, corner 28th St, Taguig, 1634 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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