Service Desk Quality Analyst Jobs at Damstra Technology in Hybrid work Clark Freeport Zone, Central Luzon
Welcome to our job portal, where Damstra Technology is offering exciting employment opportunities for the position of Service Desk Quality Analyst in the Hybrid work Clark Freeport Zone area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Damstra Technology, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Damstra Technology. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Damstra Technology |
| Position: | Service Desk Quality Analyst |
| Region: | Central Luzon, Hybrid work Clark Freeport Zone - Central Luzon |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Duties and Responsibilities:
- Monitor and evaluate service desk management to ensure quality standards
- Ensure consistency in handling client concerns
- Provide actionable feedback on client experience and compliance
- Generate reports, analyze trends, and provide insights
- Develop process improvement recommendations
- Execute quality governance processes and coaching sessions
- Display clear English communication skills
- Submit deliverables and provide operational support
Qualifications:
- ITIL or service management processes knowledge
- Excellent communication and organizational skills
- Data visualization and problem-solving capabilities
- Understanding of support metrics
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Central Luzon |
| City | Hybrid work Clark Freeport Zone |
| Full Address | 5HHF+Q75 Damstra Technology Inc., Clark Freeport, Mabalacat, Pampanga, Philippines |
| Google Map | Google Map |
Job Application Information
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