Service Desk Team Lead Jobs at Fujitsu in Taguig, Metro Manila
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Fujitsu is currently accepting applications for the position of Service Desk Team Lead in the Taguig area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Fujitsu operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Fujitsu |
| Position: | Service Desk Team Lead |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
Role Purpose
The role holder leads, motivates and develops a team of service desk staff to ensure delivery of incident management to agreed levels of service.
Key Accountabilities
- People Management. Manages, motivates, and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business.
- Customer Relations. Establishes relationships with middle to senior-level customers and a range of managers across Fujitsu to deliver and enhance their service.
- Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service level.
- Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, managing changing priorities and issues. Uses strengths of the team to achieve effective efficient delivery of service within SLA.
- Business orientation. Anticipates the impact of business issues on own operation and takes appropriate action. Is responsible for monitoring and controlling service desk activity.
- Service Delivery. Using strengths of the team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal.
- Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Fujitsu Philippines Incorporated, 12th Floor Two/NEO 3rd Avenue, corner 28th St, Taguig, 1634 Metro Manila, Filipinas |
| Google Map | Google Map |
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