Service Quality Analyst Jobs at Amadeus in Taguig, Metro Manila
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Company Amadeus is offering job opportunities for the position of Service Quality Analyst in the Taguig area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Amadeus operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Amadeus |
| Position: | Service Quality Analyst |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Qualifications:
- Bachelor’s degree holder in Business, Information Technology or similar
- At least 3 years of experience in quality control or Incident management
- Strong quantitative skills
- Proficiency in data aggregation and business intelligence tools; customer analytics insights, segmentation, data analysis experience
- Experience in working with MS suite
- Technical/functional knowledge in Amadeus business is a plus.
Scope:
- Support in the monitoring, reporting and advising of the improvements on the quality support services provided to Amadeus Global Customers
- Understanding current incident classification and prioritization criteria
- Supporting the conducting regular analysis of incident tickets and processes
- Helping in the producing of reports on Incident quality and resolution processes & performance, such as, production scorecards and KPI metrics reporting for service and process quality.
- Analyze customer data from various sources, generating actionable insights; drill-down for specific investigations.
- Ensure post-implementation KPI follow-up and analysis: Business impact, adoption and stakeholder satisfaction levels.
- Support the Manager in the coordination activities to ensure that new solutions can be deployed and operated before they are put into production.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender, or sexual orientation.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Amadeus I.T. Group, Philippines, Uptown Bonifacio, Alliance Global Tower. 36th Street corner, 1630 11th Ave, Taguig, Philippines |
| Google Map | Google Map |
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