Service Request Analyst Jobs at TELUS in Ortigas, Metro Manila
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Company TELUS is offering job opportunities for the position of Service Request Analyst in the Ortigas area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
TELUS operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | TELUS |
| Position: | Service Request Analyst |
| Region: | Metro Manila, Ortigas - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a skilled and motivated individual to join our team as a Service Request Analyst. In this role, you will be responsible for managing and coordinating service requests from clients, ensuring timely resolution and customer satisfaction.
Your responsibilities will include analyzing incoming service requests, prioritizing them based on urgency and impact, and assigning them to the appropriate team members for resolution. You will also be responsible for monitoring the progress of service requests, escalating any issues or delays, and providing regular updates to clients.
Key qualifications for this position include excellent analytical and problem-solving skills, strong attention to detail, and the ability to work well under pressure. You should also have excellent communication skills, as you will be interacting with both clients and internal teams on a regular basis.
Experience in a similar role or in customer service is preferred, along with a solid understanding of service management processes and tools. A degree in computer science, information technology, or a related field is also highly desirable.
If you are a proactive and adaptable individual who thrives in a fast-paced environment, we would love to hear from you. Please submit your CV and cover letter to [email address] by [application deadline].
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Ortigas |
| Full Address | TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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