Philippines Jobs

Specialist – Project Lapwing Jobs at ING in Manila, Metro Manila

ING company logo
Published 10 months ago

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Company ING is offering job opportunities for the position of Specialist - Project Lapwing in the Manila area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

ING operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:ING
Position:Specialist - Project Lapwing
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

The Retail Banking Operations in ING’s largest shared services organization (IBSS Manila) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.
Job Description:
  • In this role, you will work for ING The Netherlands, Consumer Loans. Dutch customers who have (had) a loan and paid too much interest in the past will be compensated. In order to calculate the correct compensation amount, customers can send in evidence (contract, bank statements, yearly overviews). You will extract the input variables out of these client documents and register the applicable required data (ID number, IBAN, outstanding debt, limit, interest rate, repaid interest amount) in a tool (called Xclas). The tooling will then re-calculate the compensation amount and will trigger customer communications to inform the customer about the outcome.
  • 1st Line of Defense Risk Management – Follow a range of mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedures.
If you are:
  • A College graduate.
  • Ability to follow a range of mandatory process steps to ensure that work is carried out to the required standards.
  • Ability to learn processes and tasks quickly.
  • Highly collaborative and a strong team player.
  • Achieves results, even under tough circumstances.
  • Willing to work on mid to night shifts, weekends, holidays and render overtime as needed.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Manila
Full Address ING Bank N.V. Philippines
Google Map Google Map

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Company Information

ING

ING is a renowned multinational banking and financial services company that operates in the Philippines. With a strong global presence, ING provides a wide range of banking and investment solutions to individuals, businesses, and institutions. The Philippines branch of ING offers innovative services such as online banking, digital platforms, and personalized financial advice to cater to the evolving needs of its customers. With its commitment to delivering excellent customer service and expertise in the banking industry, ING has established itself as a trusted and reliable financial institution in the Philippines.