Support Customer Agent Jobs at Grill King Outdoor BBQ Kitchens Pty Ltd in Makati, Metro Manila

Grill King Outdoor BBQ Kitchens Pty Ltd is currently accepting applications for the position of Support Customer Agent in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Grill King Outdoor BBQ Kitchens Pty Ltd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

This personnel plays a crucial role in providing comprehensive support to customers who have inquiries related to the BBQ Module outdoor furniture.

Roles and responsibilities include:

1. Inquiry Handling: Responding to customer calls promptly and professionally. Addressing customer inquiries regarding product details, specifications, and availability.
2. Order Status Management: Providing real-time updates on the status of customer orders. Ensuring accurate and timely information on order processing and delivery schedules.
3. Quotation Creation: Assisting customers in generating quotations for their desired products. Clarifying pricing details and any associated costs.
4. Product Knowledge Expert: Acquiring and maintaining an in-depth understanding of the outdoor furniture product range. Offering informed advice and guidance to customers based on their specific needs.
5. Customer Understanding: Demonstrating patience and empathy while dealing with Australian customers. Tailoring communication to align with the preferences and cultural nuances of the Australian customer base.
6. Lead Time Communication: Proactively updating clients regarding lead times for their orders. Managing customer expectations by providing accurate and realistic timelines.
7. Timely Email Communication: Ensuring timely and effective communication with customers via email. Responding to emails promptly, addressing queries, and providing necessary information.
8. Problem Resolution: Handling customer concerns and issues efficiently. Collaborating with relevant departments to resolve problems and ensure customer satisfaction.
9. Continuous Improvement: Providing feedback to management on common customer queries and concerns. Collaborating with the team to identify areas for improvement in customer service processes.
10. Documentation: Maintaining accurate records of customer interactions and transactions. Documenting customer feedback to contribute to the improvement of products and services.

Job Type: Full-time

Salary: Php30,00.00 – Php40,00.00 per month

Schedule:

• 8-hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Makati City (Required)

Ability to Relocate:

• Makati City: Relocate before starting work (Required)

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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