Support Specialist – POS Jobs at iRipple, Inc. in Pasig, Metro Manila
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Welcome to our job portal, where iRipple, Inc. is offering exciting employment opportunities for the position of Support Specialist - POS in the Pasig area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with iRipple, Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with iRipple, Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | iRipple, Inc. |
| Position: | Support Specialist - POS |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
We achieve client satisfaction through excellent customer service. We are looking for individuals who can provide technical support to our end users while maintaining a positive user experience and feedback.
Responsibilities:
- Providing On-Site & Off-Site Technical Support (phone, web-based tools, e-mail)
- Advising customers regarding the product’s proper use and addressing specific user issues.
- Providing solutions which include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus, and troubleshooting email issues.
- Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gathering customer information and determining the issue by evaluating and analyzing the symptoms.
- Following standard processes and procedures.
- Identifying and escalating priority issues per Client specifications.
- Redirecting issues to the appropriate resource.
- Organizing ideas and communicating oral messages appropriate to listeners and situations.
- Conducting follow-ups and scheduling callbacks to customers when necessary.
Qualification:
- Bachelor’s degree or higher: Information Technology, Computer Science, or any technical course.
- Knowledge and experience in using SQL is required.
- Excellent Customer Service and Interpersonal skills.
- Application of effective customer-handling techniques.
- Good oral and written communication skills.
- Knowledge of relevant software computer applications and equipment.
- Knowledge of customer service principles and practices.
- Effective listening skills.
- Multi-tasking capabilities.
- Strong technical and analytical skills.
- Work experience as POS Support is a plus.
Job Types: Full-time, Permanent
Benefits:
- Flexible schedule
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8-hour shift
- Monday to Friday
Supplemental pay types:
- 13th-month salary
Application Question(s):
- How much is your expected salary?
- How soon can you start?
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | iRipple, Inc., Philippine Stock Exchange Centre, 2305 B Tektite East Tow, Exchange Rd, Pasig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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