Support Team Lead Jobs at Fluent Trade Technologies in Manila, Metro Manila
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Fluent Trade Technologies is currently accepting applications for the position of Support Team Lead in the Manila area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Fluent Trade Technologies operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Fluent Trade Technologies |
| Position: | Support Team Lead |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.
Please visit us at www.fluenttech.net
Support Team Leader job description
Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team, you will be hands-on support while also managing a team of 5+ support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.
The team will:
- Monitor an operational financial system
- Interact with customers in the US/EU/Asia as tier-2/3 support
- Take ownership of technical issues and work with our Development group to resolve more advanced issues when necessary.
- Perform configuration modifications, documenting troubleshooting and problem resolution steps
The Team leader will:
- Create and enforce procedures and methodology
- Create and use KPIs and reports
- Manage the team’s work (tasks, response times, shifts, etc)
- Do some hands-on work and a few shifts
- Work closely with customers and R&D
Desired Skills & Experience:
- Experience of 4+ years in managing a support team for back-end software
- Linux knowledge: analyze logs, regexp, processes
- Experience as a support Engineer for production environments
- Excellent English
- Advantage:
- Basic SQL
- Financial background: FIX protocol, FX trading
- Scripting: one of bash, python, Perl, Cshell
- Basic Network knowledge, telnet, TCP/IP
- Experience with ServiceNow
- Experience with Jira, Jenkins
- Experience with SVN
- Experience with C++
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Google Map | Google Map |
Job Application Information
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