Philippines Jobs

Team Leader| DAVAO site Jobs at Nezda Technologies in Davao City, Davao del Sur

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Published 9 months ago

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Nezda Technologies is currently accepting applications for the position of Team Leader| DAVAO site in the Davao City area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Nezda Technologies operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Nezda Technologies
Position:Team Leader| DAVAO site
Region:Davao City - Davao del Sur, Davao del Sur
Education:Confidential
Job Type:Full-time

Job Description

  • Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery
  • Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
  • Has clear understanding of customer KPIs.
  • Understands relationship between PFMEA and Quality Control Plan
  • Identifies and coordinates PFMEA/ Quality Control Plan improvements.
  • Manages efficient work allocation and tracks the overall performance of team members
  • Manages daily team attendance
  • Manages team attrition
  • Ensures floor policies are followed
  • Manages administrative tasks
  • Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keeps all company information which includes customer information confidential and secured
  • Bachelors of Science in Nursing or Pharmacy or any allied sciences course
  • At least 2 years of work experience preferably with medical device complaints handling
  • Must have people management background in a BPO setup
  • Able to write effective medical narratives regarding product issues or cases.
  • Must be able to properly use and navigate medical tools and MS Office.
  • Able to communicate professionally and concisely to all business partners and other Wipro employees.
  • Able to think critically to determine the type of questions which need to be asked to gather necessary information
  • Able to properly groom their direct reports to sustain and drive performance and discipline.
  • Good problem-solving and analytical skills
  • Good customer service skills

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Davao del Sur
City Davao City
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Company Information

Nezda Technologies

Nezda Technologies is a leading IT solutions provider based in the Philippines. With a strong focus on innovation and customer satisfaction, Nezda Technologies offers a wide range of services including software development, IT consulting, and IT infrastructure management. With a team of highly skilled professionals, the company is dedicated to delivering top-notch solutions to both local and international clients. Nezda Technologies prides itself on its commitment to quality, reliability, and excellence, making it a trusted partner for businesses seeking cutting-edge IT solutions in the Philippines.