Team Leader IT Service Desk Jobs at Emapta in Pasig, Metro Manila
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Emapta is currently accepting applications for the position of Team Leader IT Service Desk in the Pasig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Emapta operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Emapta |
| Position: | Team Leader IT Service Desk |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
As a Team Leader for the IT Service Desk, you will be responsible for overseeing the daily operations and providing guidance to a team of IT support professionals. Your main objective will be to ensure efficient and effective resolution of technical issues raised by employees and clients.
Key responsibilities:
- Manage and supervise a team of IT support staff, providing mentorship and support.
- Monitor and prioritize incoming support requests, ensuring timely resolution.
- Train team members on IT protocols, troubleshooting techniques, and customer service skills.
- Collaborate with other departments to identify and implement process improvements.
- Ensure compliance with company policies and procedures.
- Maintain accurate records of support tickets, resolutions, and performance metrics.
Requirements:
- Minimum of 5 years of experience in IT support or related roles.
- Strong technical background in hardware, software, and network troubleshooting.
- Excellent leadership, communication, and customer service skills.
- Proven ability to work well under pressure and manage multiple tasks simultaneously.
- Experience with IT service management tools and ticketing systems.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | Emapta - JMT, Ortigas, Upper Ground Floor, JMT Corporate Condominium, ADB Ave, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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