Team Manager Jobs at Collective Solution in Quezon City, Metro Manila
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Collective Solution is currently accepting applications for the position of Team Manager in the Quezon City area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Collective Solution operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Collective Solution |
| Position: | Team Manager |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
Position Summary:
The Team Manager will supervise agents assigned to Compex, as well as have responsibility for the agents’ day-to-day activities. The Team Manager’s duties shall include, but are not limited to:
- Supervise staff, including usage of approved time tracking mechanisms designated by Compex.
- Facilitate meetings with agents.
- Reinforce Compex call handling methods and adherence to Compex call model.
- Track and report performance.
- Queue and call monitoring for quality control.
- Provide feedback and formal coaching.
- Adherence to Compex policies and procedures and all other requirements specified by Compex.
- Resolve, track, and trend escalated customer and affiliate service issues and review such issues with the Operations Manager on a monthly basis.
- Notify the Operations Manager/s of issues that require escalation.
- The requirements for each Team Manager include, but are not limited to, the following:
- Demonstrated leadership skills.
- Proven ability to deliver results.
- Experience in supervision, coordination, and motivation of employees.
Internal Qualifications:
- Minimum of 1-year of tenure with the same program, or as an SME or similar leadership experience.
- For external applicants, at least 2-3 years TM experience.
- Above-average communication skills (both verbal and written).
- In-depth knowledge of performance metrics.
- Familiarity with MS Office applications.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Strong problem-solving, analytical, and decision-making skills.
- Willing to work onsite.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Collective Solution, 41 Commonwealth Ave, Quezon City, 1127 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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