Technical Customer Support Specialist Jobs at RingCentral in Manila, Metro Manila
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Company RingCentral is offering job opportunities for the position of Technical Customer Support Specialist in the Manila area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
RingCentral operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | RingCentral |
| Position: | Technical Customer Support Specialist |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
As a Technical Customer Support Specialist, you will play a vital role in providing exceptional technical assistance to our valued customers. Your main responsibility will be to resolve customer issues related to our products and services, ensuring customer satisfaction and retention.
Key responsibilities:
- Provide prompt, professional, and friendly customer support via various channels, including phone, email, and live chat.
- Troubleshoot technical problems and offer solutions to customers, guiding them through step-by-step processes.
- Collaborate with internal teams to diagnose and escalate complex issues, ensuring timely resolution.
- Maintain accurate records of customer interactions and follow up on unresolved cases.
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries.
Requirements:
- Excellent verbal and written communication skills in English.
- Proven experience in technical support or customer service roles.
- Sound understanding of computer systems, software, and networks.
- Ability to troubleshoot and resolve technical issues effectively.
- Organizational and time management skills to handle multiple customer inquiries simultaneously.
If you are a customer-focused problem solver with a passion for technology and enjoy helping others, this is an excellent opportunity to join our dynamic team.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | H3Q6+47G RingCentral Philippines, Topaz Road, Ruby Rd, Ortigas Center, Pasig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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