Technical Service Specialist Jobs at Abbott Laboratories in Taguig, Metro Manila
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Abbott Laboratories is thrilled to announce job openings for the position of Technical Service Specialist in the Taguig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Abbott Laboratories, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Abbott Laboratories.
Job Information
| Company: | Abbott Laboratories |
| Position: | Technical Service Specialist |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
The Technical Service Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
Position Impact to Business
Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.
Key Success Factors
- Demonstrated ability to manage resolution of complex technical customer issues.
- Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
- Ability to integrate, engage and collaborate within cross-functional teams.
- Demonstrated ability to balance between technical skills and customer interfacing skills.
Requirements
- Entry level requirement include a Bachelor’s degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.
- Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline.
- Minimum 2 years’ experience with troubleshooting and instrument repair and maintenance for non-entry roles.
Reporting Line/Structure
- Position reports to a District or Regional Service Manager.
- The Technical Service Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals.
Incentive Plan
The Technical Service Specialist participates in the Global Sales and Service Incentive Plan and is incentivized on service cost, customer loyalty, and service excellence.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | 8th Floor, ABBOTT LABORATORIES PHILIPPINES, Venice Corporate Center, Mckinley Town Center, 8 Turin St, Taguig, 1634, Philippines |
| Google Map | Google Map |
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