Technical Support (Non-Voice) Jobs at BruntWork in Manila, Metro Manila
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BruntWork is currently seeking applicants for the position of Technical Support (Non-Voice) in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
BruntWork operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | BruntWork |
| Position: | Technical Support (Non-Voice) |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Schedule: Night shift availability: 22:00 – 06:00 AM Israel time, Sunday to Friday, with 25% extra hours on Fridays.
Key Responsibilities:
- Utilize Freshdesk/chat and in-house CRM system to manage and resolve customer queries.
- Guide customers on eSIM installation and configuration on mobile devices.
- Assist with Tranzila credit card transactions.
- Collaborate with tech & financial teams to escalate and resolve complex issues.
- Enhance customer experience through timely and empathetic support.
Requirements:
- Exceptional fluency in English (written and verbal).
- Proficiency in computer and mobile device operations.
- Background in Level 1 IT Support advantageous.
- Familiarity with customer service tools (Freshdesk, chat platforms, CRM systems).
- Previous experience in Telecommunications company valued.
Benefits:
- Permanent work from home
- Immediate hiring
- Steady freelance job
Technical requirements:
- Processor: Windows OS Processor: Intel i3 – 6th Generation/ Windows OS Processor: Ryzen 5 – 3rd Generation/ Mac OS Processor: Intel i5 – 6th Generation
- RAM: at least 8GB
- Storage: at least 256GB SSD
- Minimum Internet Speed: Download – 25 Mbps & Upload – 10 Mbps
Job Type: Full-time
Salary: Up to Php55,00.00 per month
Schedule:
- 8-hour shift
- Fixed shift
- Monday to Friday
- Night shift
Experience:
- Technical Support: 3 years (Preferred)
- Mobile device operations: 2 years (Preferred)
- SS7, Diameter s6a, Gy: 1 year (Preferred)
- Linux/Unix: 1 year (Preferred)
- Cellular networks (GSM/LTE call flows): 1 year (Preferred)
- Freshdesk/Zendesk: 2 years (Preferred)
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Level 21, BruntWork Careers, 8 Rockwell, Rockwell Center, CG8ROCKWELL, Hidalgo Drive, 1210 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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