Philippines Jobs

Technical Support Specialist Jobs at Emapta in Muntinlupa, Metro Manila

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Published 9 months ago

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Emapta is currently seeking applicants for the position of Technical Support Specialist in the Muntinlupa area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Emapta operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Emapta
Position:Technical Support Specialist
Region:Metro Manila, Muntinlupa - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

A Technical Support Specialist is responsible for providing technical assistance and support to customers who are experiencing issues with computer systems, software applications, and hardware devices. This includes troubleshooting problems, diagnosing and resolving technical issues, and providing guidance and advice to customers. The Technical Support Specialist may be required to interact directly with customers via phone, email, or in person. They should possess excellent communication skills, have a strong knowledge of computer systems and software, and be able to work well under pressure.

Responsibilities may include:

  • Responding to customer inquiries in a timely manner
  • Diagnosing and resolving technical issues
  • Providing guidance and advice to customers
  • Installing and configuring computer systems and software
  • Training customers on new products or services

Qualifications:

  • Strong technical knowledge of computer systems, software, and hardware
  • Excellent problem-solving and troubleshooting skills
  • Effective communication and customer service skills
  • Ability to work well in a team and independently
  • Experience in a similar technical support role is preferred

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Muntinlupa
Full Address Emapta - ASB, Alabang, Filinvest Corporate City, 6/F Asian Star Building, ASEAN Dr, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
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Company Information

Emapta

Emapta is a prominent business process outsourcing (BPO) company located in the Philippines. With over 12 years of experience, Emapta provides a wide range of outsourcing solutions to businesses worldwide. Their services include customer support, telemarketing, technical support, data entry, virtual assistance, and more. Emapta is known for its skilled workforce, innovative technologies, and commitment to client satisfaction. By partnering with Emapta, companies can streamline their operations, reduce costs, and achieve greater efficiency. With its strategic location in the Philippines, Emapta offers competitive pricing and access to a large pool of talented professionals.