Philippines Jobs

Technical Support Jobs at Systemantech INC in Quezon City, Metro Manila

Systemantech INC company logo
Published 8 months ago

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Systemantech INC is thrilled to announce job openings for the position of Technical Support in the Quezon City area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Systemantech INC, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Systemantech INC.

Job Information

Company:Systemantech INC
Position:Technical Support
Region:Metro Manila, Quezon City - Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

QUALIFICATIONS:

  • Strictly at least 6 months’ work experience with IT Related role.
  • Good at CPU hardware and software troubleshooting / Printer Troubleshooting / Network basic.
  • Good verbal and written communication skills.
  • Has customer service and rapport-building skills.
  • Has problem-solving and troubleshooting abilities.
  • Intermediate in analytical and organizational skills with strong attention to detail.
  • Willing to do fieldwork if required.
  • Has basic knowledge of ticketing systems.
  • Basic knowledge in Server, Router, and Switches installation.
  • Has a customer-oriented personality.
  • Has flexibility in fieldwork.

Job Descriptions:

  1. Responsible for the deployment, installation, pull-out, and configuration of PC, Laptop, Printer.
  2. Diligently attends to assigned tickets and provides support within the specified SLAs.
  3. Responsible for level 1 (phone & remote) & level 2 (on site) support.
  4. Regularly updates on the status of assigned service request or incident.
  5. Reports and updates helpdesk on incidents or service requests encountered beyond the assigned service request.
  6. Provides assistance to end-users on standard applications and specialized software.
  7. Troubleshoots hardware problems, replaces defective parts, and makes necessary escalation to the authorized person.
  8. Responsible for formatting/Cloning of PC, Desktops, Laptops.
  9. Network connection configuration, testing, and basic troubleshooting.
  10. Performs regular checkup of PC desktop/laptop and the like (such as but not limited to defragmentation/patches/virus updates).
  11. Escalates problems that require immediate attention of helpdesk, team leader, or appropriate authorities.
  12. Performs other relevant tasks that may be assigned from time to time.

Job Type: Full-time

Salary: Php16,00.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Schedule:

  • 8-hour shift
  • Shift system

Supplemental pay types:

  • 13th-month salary
  • Overtime pay
  • Performance bonus

Application Question(s):

  • Do you have 6 months work experience?

Education:

  • Bachelor’s (Required)

Language:

  • English (Required)

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Quezon City
Full Address Systemantech Inc., 145 Mo. Ignacia Ave, Diliman, Quezon City, Metro Manila, Philippines
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Company Information

Systemantech INC

Systemantech INC is a leading IT solutions provider based in the Philippines. With a focus on delivering cutting-edge technology solutions, the company offers a wide range of services that cater to various industries. Their expertise includes software development, network infrastructure management, cloud computing, and cybersecurity. With a team of highly-skilled professionals, Systemantech INC is committed to delivering innovative solutions that help businesses streamline their operations and drive growth. Through their reliable and cost-effective services, they have established a strong reputation in the industry and continue to be a trusted partner for businesses in the Philippines and beyond.