Technical Support Jobs at Systemantech in Quezon City, Metro Manila

Systemantech is thrilled to announce job openings for the position of Technical Support in the Quezon City area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Systemantech, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Systemantech.

Job Information

Job Description

• Primarily responsible for handling calls and e-mails received via ITG Help Desk hotlines and mailbox.
• Accurately log all requests received on ME SDP Ticketing System and continuously monitor their status.
• Ensure timely resolution of all reported IT-related problems and/or requests within the set standards.
• Log and assign incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups, in coordination with the Incident Management Team.
• Monitor and update the status of incidents accordingly.
• Receive and handle service requests, following agreed procedures.
• Promptly assign calls to the appropriate parties.
• Record and maintain incidents and service requests:
• Identify and categorize incident types and service interruptions.
• Log incidents with details of symptoms and resolutions.
• Record and track reliability data for services under guidance.
• Analyze user problems and provide solutions, considering potential side effects.
• Utilize experience and database resources to address user problems effectively.
• Escalate complex or unresolved incidents as required.
• Ensure comprehensive recording and tracking of issues from initiation to resolution.
• During change, respond systematically to operational needs, ensuring minimal service disruptions and compliance with SLA and information security requirements.
• Respond to common service requests by providing relevant information for fulfillment.
• Efficiently allocate unresolved calls to appropriate support teams.
• Maintain accurate records, update users on the process, and inform relevant individuals of actions taken.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address