Vice President – Contact Center Jobs at Genpact in Muntinlupa, Metro Manila
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Genpact is currently accepting applications for the position of Vice President – Contact Center in the Muntinlupa area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Genpact operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Genpact |
| Position: | Vice President – Contact Center |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
An exciting opportunity awaits a highly motivated and experienced professional to join our team as Vice President of the Contact Center. As the VP, you will be responsible for overseeing the strategic direction and operations of our Contact Center, ensuring exceptional customer service delivery and driving productivity.
Responsibilities:
- Develop and execute innovative strategies to enhance customer experience and achieve business objectives.
- Lead and manage a team of Contact Center managers and associates, providing coaching and guidance to drive performance.
- Analyze contact center data to identify areas for improvement and implement effective solutions.
- Collaborate with cross-functional teams to optimize processes and systems.
- Stay updated on industry trends and emerging technologies to enhance operations.
Requirements:
- Bachelor’s degree in a related field, with a minimum of 10 years of experience in contact center management.
- Strong leadership and communication skills to effectively manage a diverse team.
- Proven track record in improving customer satisfaction metrics and achieving operational targets.
- Analytical mindset with the ability to leverage data to make informed decisions.
- Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
Join our dynamic team and make a significant impact on our customer experience.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Full Address | Building, Cyberzone, Genpact, Filinvest Corporate 1781, 5132 N Bridgeway, Alabang, Muntinlupa, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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