VIRTUAL Assistant for CSR position Jobs at ORBIT MNL – PH in Caloocan, Metro Manila

ORBIT MNL - PH is thrilled to announce job openings for the position of VIRTUAL Assistant for CSR position in the Caloocan area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At ORBIT MNL - PH, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with ORBIT MNL - PH.

Job Information

Job Description

We are seeking highly motivated and customer-oriented individuals to join our team. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.

Responsibilities:

• Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

• Amenable to working onsite (office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have:

• Proven customer service experience, preferably in a call center or customer support environment.

Job Types: Full-time, Permanent, Fresh graduate

Salary: Php19,00.00 – Php30,00.00 per month

Benefits:

• Company Christmas gift
• Flexible schedule
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Day shift
• Fixed shift
• Flextime
• Night shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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