WFM Analyst – Real Time Jobs at ibex in Pasig, Metro Manila
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ibex is currently accepting applications for the position of WFM Analyst - Real Time in the Pasig area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
ibex operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | ibex |
| Position: | WFM Analyst - Real Time |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Contract |
Job Description
We are currently hiring for the position of WFM Analyst – Real Time. As a WFM Analyst, you will be responsible for ensuring real-time monitoring, analysis, and response to service level performance for our organization. Your primary objective will be to optimize agent productivity, schedule adherence, and overall operational efficiency.
Key responsibilities include:
- Monitoring real-time service levels and making necessary adjustments to optimize workforce efficiency.
- Providing insights on agent performance, identifying areas of improvement, and recommending training or coaching sessions.
- Collaborating with various departments to ensure seamless communication and execution of workforce plans.
- Analyzing historical data to forecast future workloads and staffing requirements.
- Generating reports and presenting findings to management, highlighting trends, and proposing actionable strategies.
The ideal candidate should have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. Prior experience in workforce management software, such as Genesys or Aspect, is preferred.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Pasig |
| Google Map | Google Map |
Job Application Information
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