WFM RTA Supervisor Jobs at ibex in Parañaque, Metro Manila
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ibex is currently seeking applicants for the position of WFM RTA Supervisor in the Parañaque area. The available job type for this position is Contract.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
ibex operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | ibex |
| Position: | WFM RTA Supervisor |
| Region: | Metro Manila, Parañaque - Metro Manila |
| Education: | Confidential |
| Job Type: | Contract |
Job Description
We are currently seeking a highly skilled WFM RTA Supervisor to join our team. As a WFM RTA Supervisor, your primary responsibility will be to oversee the real-time activities of our workforce management team.
You will work closely with the WFM Manager to ensure efficient scheduling, adherence to schedules, and effective intra-day management of our contact center operations. This will involve monitoring call volumes, agent availability, and making real-time adjustments to ensure optimal staffing levels.
Responsibilities:
- Supervise and manage the real-time activities of the WFM team.
- Monitor call volumes, agent adherence to schedules, and overall contact center performance.
- Make real-time adjustments to ensure optimal staffing levels and maximize operational efficiency.
- Analyze data and generate reports on agent and team performance.
- Identify areas for improvement and implement strategies to enhance productivity and customer service.
Requirements:
- Prior experience in workforce management or real-time analysis.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in using workforce management software and tools.
- Ability to work under pressure and make quick decisions.
- Flexibility to work in shifts and weekends.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Parañaque |
| Full Address | IBEX Global Paranaque, 6F SM City BF, Dr. A. Santos Ave Brgy. BF Homes, Parañaque, 1700 Kalakhang Maynila, Philippines |
| Google Map | Google Map |
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