Philippines Jobs

WFM Scheduler Jobs at ibex in Parañaque, Metro Manila

ibex company logo
Published 12 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

ibex is currently accepting applications for the position of WFM Scheduler in the Parañaque area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

ibex operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:ibex
Position:WFM Scheduler
Region:Metro Manila, Parañaque - Metro Manila
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

A WFM Scheduler is responsible for creating and maintaining staff schedules in a call center or customer service environment. They play a crucial role in ensuring optimal staffing levels to meet customer demands while minimizing costs.

Key responsibilities include:

  • Creating and updating schedules to meet volume and service level objectives
  • Monitoring real-time adherence and taking appropriate actions to address any deviations
  • Analyzing historical data to forecast future staffing needs
  • Collaborating with workforce management and operations teams to optimize scheduling efficiency
  • Communicating schedule changes to agents and addressing their scheduling concerns

The ideal candidate for this position should have strong analytical skills, attention to detail, and the ability to work well under pressure. Experience with workforce management software and knowledge of call center operations are highly desirable.

If you are interested in this position and meet the qualifications, please submit your CV and cover letter to [email address] before [deadline date].

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Metro Manila
City Parañaque
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Company Information

ibex

IBEX Philippines is a leading global customer experience company with a strong presence in the Philippines. With a team of highly skilled professionals, IBEX offers a wide range of customer-oriented solutions to clients across various industries. Their comprehensive services include customer support, technical support, sales, and back-office processes, all aimed at delivering exceptional experiences for their clients’ customers. IBEX Philippines prioritizes innovation, technology, and a deep understanding of their clients’ businesses to provide tailor-made solutions that drive success. Through their dedication to excellence, IBEX Philippines continues to be a trusted partner for businesses looking to enhance their customer engagement strategies.