WFM Team Lead Jobs at TASQ Staffing Solutions in Alabang, Metro Manila
This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
TASQ Staffing Solutions is currently accepting applications for the position of WFM Team Lead in the Alabang area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
TASQ Staffing Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
Company: | TASQ Staffing Solutions |
Position: | WFM Team Lead |
Region: | Alabang - Metro Manila, Metro Manila |
Education: | Confidential |
Salary: | PHP 14.000 - PHP 45.000 per Month |
Job Type: | Full-time |
Job Description
Summary:
Liaison with onshore lead and participate in business/capacity planning workshop
· Oversee management of workforce and related function
· Coordinate peak and trough schedule management
· Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.
· Amenable to work in shifting schedules.
· Amenable to work ONSITE ALABANG.
· Able to start ASAP
Education and Other Requirements:
· Minimum experience of 5 years with customer service and workforce in the BPO/BPM industry
· Bachelors degree in any course
· A minimum of 3 to 5 years in a leadership role. Must already have experience in a team leader role.
· Willingness to work in rotational shifts
General Knowledge & Skills:
· Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
· Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP, and oracle.
· Experience in managing teams
· Able to coach, mentor, motivate and interact with people
· Excellent verbal and written communications
· Strong decision making and analytical ability
· Demonstrate patience, passion for problem-solving, ability to use knowledge bases, tools
Job Responsibilities:
· Ensure that the workforce is staffed optimally by creating forecasts and staffing models
· Monitor request queues on a real-time basis and ensure adherence to the planned and prepared schedules based on volume forecast
· Monitor SLAs and initiate contingency plans
· Makes data-supported recommendations
· Builds effective working relationships with internal and external clients/customers
· Participates in special projects and other duties assigned
· Interact and negotiate with all levels of management
Job Type: Full-time
Application Question(s):
- Asking / Expected Salary
- Viber number
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
Province | Metro Manila |
City | Alabang |
Full Address | TASQ, Unit 501 Cattleya Condominium, 235 Salcedo, Legazpi Village, Makati, Philippines |
Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?