Workforce Management (Real Time Analyst) Jobs at iQOR Philippines in Quezon City, Metro Manila
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iQOR Philippines is currently accepting applications for the position of Workforce Management (Real Time Analyst) in the Quezon City area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
iQOR Philippines operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | iQOR Philippines |
| Position: | Workforce Management (Real Time Analyst) |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a dedicated and highly skilled individual to join our team as a Workforce Management (Real Time Analyst). In this role, you will play a crucial part in ensuring efficient staffing and scheduling to meet the demands of our operations.
As a Real Time Analyst, your main responsibility will be to monitor and analyze real-time call center performance metrics. You will make real-time adjustments to optimize staffing levels, address call volume fluctuations, and ensure service level goals are met.
Key Responsibilities:
- Monitor real-time call center metrics and analyze trends
- Adjust staffing levels to meet service level goals
- Coordinate with supervisors to schedule breaks and lunches
- Work closely with the Workforce Management team to create and implement effective strategies
Requirements:
- Prior experience in workforce management or call center operations
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication and collaboration skills
- Proficient in using workforce management software
If you are a motivated and detail-oriented individual with a strong passion for optimizing call center performance, we would love to hear from you. Please send your CV and cover letter to [email address] before [application deadline].
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | iQor Fairview, Annex 1 Building, SM City Fairview Novaliches, Quezon City, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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