Philippines Jobs

Workforce Management Supervisor Jobs at QBE in Manila, Metro Manila

QBE company logo
Published 11 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

QBE is currently seeking applicants for the position of Workforce Management Supervisor in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

QBE operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:QBE
Position:Workforce Management Supervisor
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

As a Workforce Management Supervisor, you will be responsible for overseeing and optimizing the productivity of our workforce. Your primary role will be to ensure that our team is efficiently staffed, schedules are effectively managed, and operational goals are met.

You will play a crucial role in forecasting staffing needs, ensuring that the right number of agents are available to handle customer demand. Additionally, you will be in charge of scheduling shifts, monitoring attendance, and managing time-off requests to maintain a balanced workload.

As part of your responsibilities, you will analyze historical data and current trends to create accurate forecasts and staffing plans. By doing so, you will help the company align resources with customer needs, optimizing customer satisfaction and operational efficiency.

To excel in this role, you should possess excellent organizational, analytical, and problem-solving skills. You should also have a deep understanding of workforce management software and be able to utilize it effectively to streamline processes and track performance metrics.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Manila
Full Address QBE Insurance (Philippines), Inc., 16th Floor, Equitable Bank Tower Building, 8751 Paseo de Roxas 1226, Philippines
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Company Information

QBE

QBE Philippines is a leading insurance and reinsurance company that provides a wide range of products and services in the Philippines. With years of expertise and a strong presence in the market, QBE Philippines offers innovative solutions and tailored risk management strategies to both individuals and businesses. Committed to delivering exceptional customer service, QBE Philippines aims to protect and support its clients through their insurance journey.