Workforce Queue Analyst Jobs at Acquire BPO in Pasig, Metro Manila
Acquire BPO is currently seeking applicants for the position of Workforce Queue Analyst in the Pasig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Acquire BPO operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
Company: | Acquire BPO |
Position: | Workforce Queue Analyst |
Region: | Metro Manila, Pasig - Metro Manila |
Education: | Confidential |
Salary: | PHP 14.300 - PHP 44.000 per Month |
Job Type: | Full-time |
Job Description
The Workforce Queue Analyst is responsible for managing and analyzing real-time and historical contact center data to ensure optimal staffing levels are maintained. Key duties include monitoring queues, forecasting customer demand, and adjusting staffing as needed to meet service level goals. This position requires strong analytical skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Monitor real-time contact center metrics and queues.
- Analyze historical data to forecast contact volume.
- Make real-time adjustments to staffing to meet service level targets.
- Collaborate with management to optimize workforce planning strategies.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
Province | Metro Manila |
City | Pasig |
Full Address | Acquire BPO Philippines | Head Office & Recruitment Hub, 37th & Mezzanine Floors, Robinsons Cyberscape Beta, Ruby Rd, Ortigas Center, Pasig, 1600 Metro Manila, Philippines |
Google Map | Google Map |
Job Application Information
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