Workforce Real Time Analyst Jobs at E-TeleConnect, Inc. in Parañaque, Metro Manila
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Company E-TeleConnect, Inc. is offering job opportunities for the position of Workforce Real Time Analyst in the Parañaque area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
E-TeleConnect, Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | E-TeleConnect, Inc. |
| Position: | Workforce Real Time Analyst |
| Region: | Metro Manila, Parañaque - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
The WF Real Time Analyst manages service level agreements for various programs, overseeing call volume, attendance, and program schedules.
Main Responsibilities:
- Manage call volume, attendance, and break schedules
- Create metrics and targets
- Analyze delivery processes and suggest improvements
- Plan process and service enhancements
- Produce daily, biweekly, and monthly reports
- Forecast requirements using trends and reports
- Support projects and assigned duties
Skills and Qualifications:
- Demonstrate strong work ethic
- Proficient in Microsoft Excel for reporting and forecasting
- Detail-oriented with high accuracy
- Ability to multitask and focus
- Previous call center experience required
- Workforce Management experience is an asset
Job Type: Full-time
Schedule:
- 8-hour shift
Experience:
- Workforce Real Time Analyst: 1 year (Preferred)
Ability to Commute:
- Parañaque (Required)
Ability to Relocate:
- Parañaque: Relocate before starting work (Required)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Parañaque |
| Google Map | Google Map |
Job Application Information
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