Workforce Real Time Analyst Jobs at RSD Human Resource Management Consultancy in Taguig, Metro Manila
RSD Human Resource Management Consultancy is thrilled to announce job openings for the position of Workforce Real Time Analyst in the Taguig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At RSD Human Resource Management Consultancy, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with RSD Human Resource Management Consultancy.
Job Information
| Company: | RSD Human Resource Management Consultancy |
| Position: | Workforce Real Time Analyst |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 30.000 - per Month |
| Job Type: | Full-time |
Job Description
Qualifications:
– With BPO-RTA experience
– Healthcare experience is an advantage.
– Minimum 2 years solid experience in RTA required.
The Real-Time Analyst (RTA) is essential for monitoring daily BPO contact center operations. Responsibilities include real-time performance monitoring, adherence to schedules, and ensuring service levels for optimal efficiency.
Key Responsibilities:
- Monitor call queues and agent performance to meet SLAs.
- Adjust staffing and breaks based on call volume.
- Resolve operational issues and escalate unresolved matters.
- Analyze data to provide performance insights and reports.
Job Type: Full-time
Pay: Up to Php30,00.00/month
Benefits: Paid training
Schedule: 8-hour shifts, Night shift, Rotational shift
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | RSD Human Resource Management Consultancy, Amityville Subdivision, Unit 3 2nd Floor, R&J Building B9 L6&8, Mayon Avenue, Rodriguez, 1860, Philippines |
| Google Map | Google Map |
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