Workforce Real Time Analyst – Travel Account Jobs at Yngen Datacom Corp in San Pedro, Laguna
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Company Yngen Datacom Corp is offering job opportunities for the position of Workforce Real Time Analyst - Travel Account in the San Pedro area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Yngen Datacom Corp operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Yngen Datacom Corp |
| Position: | Workforce Real Time Analyst - Travel Account |
| Region: | Laguna, San Pedro - Laguna |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a skilled and detail-oriented Workforce Real Time Analyst to join our Travel Account team. As a Workforce Real Time Analyst, you will be responsible for monitoring and managing the real-time staffing levels of our travel account operations.
Key Responsibilities:
- Monitor inbound call volume and agent schedules to ensure optimal staffing levels
- Make real-time adjustments to staffing levels based on call volume and agent availability
- Analyze data and generate reports on call volumes, service levels, and performance
- Identify trends and make recommendations for process improvements
- Collaborate with team leaders to optimize staffing schedules
- Provide feedback and recommendations to improve overall efficiency and productivity
Requirements:
- Prior experience as a Real Time Analyst in a contact center environment, preferably in the travel industry
- Strong analytical and problem-solving skills
- Proficiency in workforce management tools and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Laguna |
| City | San Pedro |
| Google Map | Google Map |
Job Application Information
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