Workforce Specialist Jobs at Valor Global Inc. in Biñan City, Laguna (province)
Valor Global Inc. is currently accepting applications for the position of Workforce Specialist in the Biñan City area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Valor Global Inc. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Valor Global Inc. |
| Position: | Workforce Specialist |
| Region: | Biñan City - Laguna (province), Laguna (province) |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Responsible for long-range planning and real-time performance analysis.
Monitor queue and schedule adherence to impact SLAs.
Prepare reports, recommendations, and data analysis.
Generate, develop & maintain reports/systems for SLA compliance.
Gather and provide daily, weekly, monthly operations reports to clients.
Coordinate with teams on Profitability, Resource Planning, and real-time service issues.
Handle call-ins, absences, and sick leave.
Qualifications: Bachelor’s/College Degree, 1-2 years Real Time Analyst experience, English communication, eWFM or Verint knowledge, Excel and Powerpoint proficiency.
Job Types: Full-time, Permanent
Benefits: On-site parking, Opportunities for promotion, Paid training
Schedule: 8-hour shift
Supplemental Pay: 13th month salary
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Laguna (province) |
| City | Biñan City |
| Google Map | Google Map |
Job Application Information
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