Customer Support Specialist Jobs at Eden Prime in Lahore, Punjab

Welcome to our job portal, where Eden Prime is offering exciting employment opportunities for the position of Customer Support Specialist in the Punjab area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent Business Development, Customer Service, & Marketing skills and have relevant Associate in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Eden Prime, we offer a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Software Development industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Eden Prime, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Eden Prime. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Work type: full-time and on-site.

Timings: (5:00 p.m.–2:00 a.m.) Night Shift

Location: DHA, Phase 5, Lahore.

Key Responsibilities:

1. Customer Interaction: Serve as the primary point of contact for customers via various communication channels such as phone, email, chat, and social media.
2. Issue Resolution: Investigate and troubleshoot customer issues, providing accurate and timely solutions. Escalate complex problems to higher levels of management when necessary, ensuring customer problems are resolved effectively.
3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate information to customers. Assist customers in making informed purchasing decisions and recommend suitable products based on their needs.
4. Order Processing: Process customer orders, returns, and exchanges accurately. Collaborate with relevant departments to ensure smooth order fulfillment and delivery processes.
5. Problem-Solving: Analyze customer problems and identify underlying issues. Propose innovative solutions to prevent recurring problems and enhance the overall customer experience.
6. Customer Feedback: Gather feedback from customers and relay insights to relevant internal teams to drive continuous improvement in our products, services, and processes.
7. Documentation: Maintain accurate and detailed records of customer interactions, transactions, and inquiries in the CRM system. Generate reports as needed to provide insights into customer trends and needs.
8. Cross-functional Collaboration: Collaborate with other departments such as Sales, Technical Support, and Marketing to ensure a seamless customer experience across all touchpoints.
9. Quality Assurance: Strive for excellence in customer interactions by adhering to established customer service guidelines, standards, and protocols. Participate in training sessions to stay updated on product knowledge and customer service techniques.

Qualifications and Skills:

1. Proven experience in sales, preferably in a similar role.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and critical-thinking abilities.
4. Ability to manage time effectively and prioritize tasks.
5. Adaptability to handle a fast-paced and dynamic environment.

Note: Relevant training will be provided.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address