Customer Experience Associate Jobs at Cheezious Pakistan in Islamabad, Islāmābād

Cheezious Pakistan is currently accepting applications for the position of Customer Experience Associate in the Islāmābād area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Customer Service and Public Relations skills and have a minimum of Associate in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Cheezious Pakistan operates within the Food and Beverage Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

We are seeking highly motivated and customer-focused individuals to join our team as Customer Experience Associates. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support. You will serve as the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction.

Responsibilities:

• Resolution of verbal and written customer complaints and Service Requests
• Managing the complaint ticketing system, creating, tracking, and resolving tickets as per given SLA
• Analyzing and reporting on complaints data and ticket resolution
• Resolving complaints via phone, email, and our online ticketing system
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up with cross-functional departments to ensure proper and on-time resolution of complaints
• Achieving KPIs and maintaining SLAs for optimal customer experience
• Provide accurate, valid, and complete information about every problem that a customer faces
• Work with cross-functional department to get the customer’s issue resolved within defined timelines
• Provide feedback to line manager to improve processes for a better customer experience
• Proactively identify and forecast problems in the existing customer support function and come up with solutions
• Create, sustain, and manage a positive work culture within the customer support team/department

Qualifications:

• High school diploma or equivalent; college degree preferred
• Proven experience in a customer service, CRM, or Ticketing System role is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the capacity to handle challenging customer interactions with empathy and patience
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Proficient in using computer systems, CRM software, and other relevant tools
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Strong team player with a positive attitude and willingness to learn and adapt to changing situations
• Demonstrated professionalism, reliability, and a commitment to providing outstanding customer service

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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