Customer Service Associate (In-App Chat) Jobs at Zindigi in Islamabad, Islāmābād
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Company Zindigi is offering job opportunities for the position of Customer Excellence Associate (In-App Chat) in the Islāmābād area. The job type available is Full-time.
We are looking for candidates who possess skills with Entry level experience. We value honesty, discipline, and responsibility in our employees.
Zindigi operates in the Financial Services industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Zindigi |
| Position: | Customer Service Associate (In-App Chat) |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Financial Services |
Job Description
Location: Gulberg Green, Islamabad
Salary: 60,00 to 70,00 PKR (Competitive) + Monthly Performance Incentives + Adherence Allowance + etc.
Responsibilities:
- Deliver exceptional assistance through in-app chat.
- Promptly attend customer inquiries, ensuring a seamless experience.
- Collaborate with cross-functional teams to resolve intricate queries.
- Respond to customer queries and concerns via the in-app chat platform.
- Support customers with questions related to their accounts, transactions, ongoing bank promotions, and available offers.
- Resolve any challenges they face and provide assistance.
- Provide information and guidance on Zindigi products and services.
- Handle customer complaints professionally and promptly.
- Address technical queries from customers promptly and effectively.
- Adhere to banking regulations and policies during all customer interactions.
About Us:
Zindigi is the next-gen homegrown fintech, powered by JS Bank. We were recognized as the Best Digital Startup at the Pakistan Digital Awards 2023. Zindigi is more than a financial service – it’s a movement. Setting the tone for tomorrow’s financial landscape, we thrive on fresh ideas and making real-world change. As we expand our team, we’re on the hunt for passionate game-changers ready to dive deep into the fintech frontier.
About You:
- Minimum bachelor’s degree from a recognized institution, and preference will be given to those with qualifications in BS(IT) or BS(CS).
- 1 year of experience in customer handling, preferably in a digital or financial services environment.
- Excellent written communication skills with a keen attention to detail.
- Proficient in handling customer queries through in-app chat platforms.
- Ability to adapt to a fast-paced and evolving work environment.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | First Floor, Nai Zindagi, Beverly Centre, 37-38 Jinnah Ave, F 6/1 Blue Area, Islamabad, Islamabad Capital Territory 44000, Pakistán |
| Google Map | Google Map |
Job Application Information
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