Team Lead – Call Center Operations (International) Jobs at Abacus in Lahore, Punjab
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Abacus is currently seeking applicants for the position of Team Lead - Call Center Operations (International) in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Management and Manufacturing skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Abacus |
| Position: | Team Lead - Call Center Operations (International) |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Description
Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
Job Description:
Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding customer experiences.
Provide guidance, coaching, and feedback to team members to improve their skills, knowledge, and performance.
Monitor and evaluate team performance, conduct regular performance reviews, and identify areas for improvement.
Develop and implement strategies to optimize team productivity, efficiency, and service quality.
Ensure adherence to company policies, procedures, and service level agreements (SLAs).
Handle escalations and resolve complex customer issues in a timely and satisfactory manner.
Conduct regular team meetings to communicate updates, share best practices, and address concerns.
Collaborate with other departments, such as Training, Quality Assurance, and Operations, to ensure effective coordination and achievement of company objectives.
Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
Stay updated with industry trends, best practices, and emerging technologies to enhance team performance and customer satisfaction.
Required Skill set:
- Leadership Skills
- Good Communication Skills
- Analytical ability
- Ability to Mentor & Coach
Job Specification:
- Minimum bachelor’s degree
- 2+ years of experience (6 months as a team lead)
- Gross Salary + 10k Incentive + PF + IPD + OPD + Life Insurance + EOBI + 20 Annual Leaves + 10 sick Leaves + 10 Casual Leaves
- 5 work days
- Fixed night shift
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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