Supervisor Jobs at ibex. Pakistan in Karachi Division, Sindh

ibex. Pakistan is thrilled to announce job openings for the position of Supervisor in the Sindh area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At ibex. Pakistan, we operate in the Outsourcing and Offshoring Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with ibex. Pakistan.

Job Information

Job Description

Company Description

ibex is a global provider of business process outsourcing (BPO), smart digital marketing, and end-to-end customer engagement solutions. With its diverse global team of over 35,00 employees and industry-leading technology, ibex manages nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year. The company operates a global CX delivery center model consisting of 34 operations facilities around the world, including in Karachi Division, Pakistan.

Role Description

This is a full-time on-site role for a Supervisor at ibex in Karachi Division. The Supervisor will be responsible for overseeing a team of customer service agents and ensuring quality customer service while also improving overall team performance. Specific day-to-day tasks may include supervising team members, monitoring call quality, providing feedback and coaching, developing training plans, and collaborating with other teams and departments.

Qualifications

• Experience in a call center or customer service environment
• Leadership and supervisory experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and other computer applications
• Bachelor’s degree in Business Administration or a related field is preferred
• Experience with customer relationship management (CRM) software is a plus

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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