Team Lead – Call Center Operations Jobs at Metro City Lahore in Lahore, Punjab
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Metro City Lahore is currently accepting applications for the position of Team Lead - Call Center Operations in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Metro City Lahore operates within the Real Estate industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Metro City Lahore |
| Position: | Team Lead - Call Center Operations |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | Real Estate |
Job Description
- Ensure effective traffic management through adherence on the floor.
- Guide and monitor the Team Leader in achieving client-defined daily KPIs.
- Promote a conducive working environment for all employees and ensure discipline on the floor.
- Provide details to the Project Manager regarding frequent complaints and common problems received from the client’s end.
- Develop and ensure effective and efficient communication channels with client / OSP2 Executive to meet pre-defined SLAs.
- Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted RCM level.
- Assist in the implementation and maintenance of the highest level of quality assurance systems within the call center.
- Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.
- Ensure that all the Agents / Team Leads on the floor are fully updated with all the information sent by the CRD System and Processes and the internal QA department.
- Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
- Stay updated with industry trends, best practices, and emerging technologies to enhance team performance and customer satisfaction.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Metro City Lahore, Metro City, Fahad Town Manawan, Lahore, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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