Operations Team Lead Jobs at Concentrix in Islamabad, Islāmābād

Company Concentrix is offering job opportunities for the position of Operations, Team Lead (Urdu) in the Islāmābād area. The job type available is Full-time.

We are looking for candidates who possess Customer Service skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around Rs 23,000 - Rs 90,000 (per Month). However, the salary may vary depending on the company's decision.

Concentrix operates in the Outsourcing and Offshoring Consulting industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

Note: This job is for KL, Malaysia location

We are looking for an operation team lead who can speak Urdu and English.

Role: Team Leader, Operations (Urdu Language)

Location: KL, Malaysia

Key Responsibilities

• Responsible for the day-to-day supervision of a group of moderators including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies, and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Desired Skills:

• Associate’s degree in a related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Excellent communication skills, both written and verbal. With B1 level of English proficiency.
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach, and provide direction to a team of employees.
• Willingness to work a flexible schedule.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address