Protection Helpline Assistant Jobs at UNHCR, the UN Refugee Agency in Peshawar, Khyber Pakhtunkhwa
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Company UNHCR, the UN Refugee Agency is offering job opportunities for the position of Protection Helpline Assistant in the Khyber Pakhtunkhwa area. The job type available is Full-time.
We are looking for candidates who possess Administrative skills with Entry level experience. We value honesty, discipline, and responsibility in our employees.
UNHCR, the UN Refugee Agency operates in the International Affairs industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | UNHCR, the UN Refugee Agency |
| Position: | Protection Helpline Assistant |
| Region: | Khyber Pakhtunkhwa, Peshawar - Khyber Pakhtunkhwa |
| Job Function: | Administrative |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | International Affairs |
Job Description
We are currently seeking a Protection Helpline Assistant to join our team at UNHCR, the UN Refugee Agency. As a Protection Helpline Assistant, you will play a vital role in providing assistance to individuals in need and supporting our helpline operations.
In this role, your responsibilities will include:
- Managing incoming calls and providing prompt assistance to callers.
- Assessing caller needs and providing accurate information or directing them to appropriate resources.
- Maintaining detailed and up-to-date call logs.
- Collaborating with team members to maximize efficiency and effectiveness of the helpline.
- Contributing to the continuous improvement of helpline services and processes.
To be considered for this position, you should possess excellent communication skills, empathy, and the ability to remain calm in stressful situations.
The ideal candidate will have:
- Previous experience in a customer service or call center role.
- Strong problem-solving abilities and attention to detail.
- Knowledge of relevant regulations and guidelines.
- Proficiency in using helpline software systems.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Khyber Pakhtunkhwa |
| City | Peshawar |
| Full Address | XFVQ+PJV United Nations High Commission for Refugees, Gul Mohar Ln, University Town, Peshawar, Khyber Pakhtunkhwa, Pakistan |
| Google Map | Google Map |
Job Application Information
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