Head of Customer Experience Jobs at Mobilink Microfinance Bank Ltd in Islamabad, Islāmābād
This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
Mobilink Microfinance Bank Ltd is currently seeking applicants for the position of Head of Customer Experience in the Islāmābād area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Customer Service and Quality Assurance skills and have a minimum of Director in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Mobilink Microfinance Bank Ltd operates within the Banking industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Mobilink Microfinance Bank Ltd |
| Position: | Head of Customer Experience |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Customer Service and Quality Assurance |
| Seniority Level: | Director |
| Job Type: | Full-time |
| Industry: | Banking |
Job Description
Description
We are currently seeking a highly skilled and experienced individual to join our team as the Head of Customer Experience. In this role, you will be responsible for leading and managing our customer experience department, ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Develop and implement strategies to enhance the overall customer experience
- Establish customer service standards and ensure they are adhered to
- Lead and train a team of customer service representatives
- Analyze customer feedback and make necessary improvements to drive customer satisfaction
- Collaborate with other departments to improve cross-functional processes
Requirements:
- Minimum of 5 years experience in a customer experience role
- Proven track record of successfully leading a customer service team
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and meet deadlines
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | Mobilink Microfinance Bank, Mughal Market, Service RdI, 8 Street 1, 8I 8/1 I-8, Islamabad, Islamabad Capital Territory 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?
