Contact Center Operations Manager Jobs at Pixako Technologies (Pvt.) Ltd in Islāmābād
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Pixako Technologies (Pvt.) Ltd is currently seeking applicants for the position of Contact Center Operations Manager in the Islāmābād area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Management, Information Technology, & Customer Service skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Pixako Technologies (Pvt.) Ltd operates within the IT Services and IT Consulting, Outsourcing and Offshoring Consulting, & Telecommunications industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Pixako Technologies (Pvt.) Ltd |
| Position: | Contact Center Operations Manager |
| Region: | Islāmābād |
| Job Function: | Customer Service, Information Technology, Management |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Information Services |
Job Description
The Contact Center Operations Manager is responsible for overseeing the daily operations of the contact center and ensuring efficient and effective customer service. This position involves managing a team of contact center representatives, monitoring performance metrics, and implementing strategies to enhance customer satisfaction.
The main responsibilities of the Contact Center Operations Manager include:
- Supervising and guiding a team of contact center representatives to deliver exceptional customer service.
- Monitoring and analyzing performance metrics to identify areas of improvement and implementing training programs as needed.
- Managing the daily operations of the contact center, including scheduling, staffing, and handling customer escalations.
- Collaborating with other departments to ensure seamless communication and resolution of customer issues.
- Implementing strategies to improve customer satisfaction and retention.
- Staying updated on industry trends and best practices to drive continuous improvement.
If you have excellent leadership skills, a strong customer-focused mindset, and experience in contact center operations, we invite you to apply for the Contact Center Operations Manager position.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Region | Islāmābād |
| Google Map | Google Map |
Job Application Information
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