Expert Contact Center Ops & Experience Management Jobs at Jazz in Lahore, Punjab
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Jazz is currently seeking applicants for the position of Expert Contact Center Ops & Experience Management in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Other skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Jazz operates within the Technology & Information and Internet industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Jazz |
| Position: | Expert Contact Center Ops & Experience Management |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Other |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
We are looking for an experienced individual to join our team as an Expert in Contact Center Operations & Experience Management. As an Expert in this field, your primary responsibility will be to ensure the smooth functioning of our contact center operations and deliver exceptional customer experience.
You will be responsible for overseeing the day-to-day operations of the contact center, including monitoring performance metrics, managing workforce planning, and implementing process improvements. Additionally, you will collaborate with cross-functional teams to identify customer pain points and implement strategies to enhance the overall experience.
To be successful in this role, you should have in-depth knowledge of contact center operations, including call routing, system administration, and quality assurance. You must also possess strong leadership, communication, and problem-solving skills.
If you are passionate about delivering outstanding customer experience, have a proven track record in contact center management, and are eager to make a positive impact, we would love to hear from you.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Gujjar sim wala, nadra mega centre, Garhi Shahu, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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