Pakistan Job

QA Officer – Customer Support Jobs at Abacus Outsourcing in Lahore, Punjab

Abacus Outsourcing
Published 9 months ago

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Abacus Outsourcing is currently accepting applications for the position of QA Officer - Customer Support in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Customer Service skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Abacus Outsourcing operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Abacus Outsourcing
Position:QA Officer - Customer Support
Region:Lahore - Punjab, Punjab
Job Function:Customer Service
Seniority Level:Entry level
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

We are looking for a Quality Auditor to join our team for a customer support project for ride-hailing services. The Quality Auditor will be responsible for evaluating calls and sharing insights on customer experience.

Responsibilities:

  • Evaluate calls and provide feedback to the customer support team.
  • Identify areas of improvement in the customer support process.
  • Analyze customer feedback and provide insights to the management team.
  • Develop and implement quality assurance policies and procedures.
  • Train customer support representatives on quality assurance best practices.

Requirements:

  • 6 Months-1 Year of experience in Customer experience quality assurance.
  • Excellent English communication skills and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Strong grasp on Microsoft Office / G Suite.
  • Ability to work independently and as part of a team.

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Punjab
City Lahore
Full Address Abacus Consulting BPO Division., Shaheen Complex, 38 Abbott Road, Lahore, 54000, Pakistan
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Job Application Information

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Company Information

Abacus Outsourcing

Abacus Outsourcing is a renowned company headquartered in Pakistan. With expertise in various fields, Abacus Outsourcing offers exceptional outsourcing solutions for businesses worldwide. Their wide range of services includes IT solutions, customer support, data entry, virtual assistance, and many more. With a team of highly skilled professionals, Abacus Outsourcing ensures efficient and cost-effective solutions tailored to meet clients’ needs. Committed to delivering excellence, they prioritize client satisfaction and strive for long-term partnerships. Abacus Outsourcing holds a strong reputation for its quality services, reliability, and adherence to deadlines. Overall, Abacus Outsourcing is the go-to choice for businesses looking for top-notch outsourcing solutions in Pakistan.