Officer Quality Monitoring Lahore Jobs at Ufone 4G in Lahore, Punjab
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Ufone 4G is thrilled to announce job openings for the position of Officer Quality Monitoring Lahore in the Punjab area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Customer Service skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Ufone 4G, we operate in the Telecommunications industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Ufone 4G.
Job Information
| Company: | Ufone 4G |
| Position: | Officer Quality Monitoring Lahore |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Customer Service |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
ARE YOU READY TO RISE WITH PTCL GROUP
With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values:
With a clear vision to become the largest technology player and the natural champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL
- Monitor and evaluate services provided to customers from Contact Centers, identify problematic or improvement areas if any, and share feedback with customer representatives.
- Be responsible for contact center management through counseling sessions and reporting with the objective of enhancing service quality provided to the customers and clients within the limitation of SOPs and defined MIBs.
HOW CAN YOU EXPRESS YOUR TALENT?
- Evaluate the quality of calls that land at the call center according to already defined standards and highlight improvement areas.
- Daily and weekly monitoring of assigned call center staff interactions.
- Need to have knowledge of the processes and MIBs which call center staff use to handle customers.
- Adherence to quantitative parameters.
- Provide feedback to call center staff through counseling sessions on their improvement areas.
WHAT YOU NEED TO BE SUCCESSFUL
QUALIFICATION
- Minimum a Bachelor’s Degree from a reputable educational institute.
COMPETENCIES:
- Interpersonal Skills
- Command of Microsoft Word and Excel
- Negotiation Skills
- Analytical Skills
- Decision Making
- Good verbal and written communication
#ExpressYourTalent #ReadyToRise #TayyarHo
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Ufone & PTCL 4G Cooperate Office, 1-B Basement pak height abid market qainchi, main Lahore – Kasur Rd, Lahore, 54000, Pakistan |
| Google Map | Google Map |
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