Call Center Manager Jobs at 12 Consultants in Lahore, Punjab
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12 Consultants is currently accepting applications for the position of Call Center Manager in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
12 Consultants operates within the Education industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | 12 Consultants |
| Position: | Call Center Manager |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | Higher Education |
Job Description
Company Description
12 Consultants Pvt Ltd is an international student recruitment company based in Lahore, with over two decades of experience in connecting aspiring students with world-class educational opportunities. The company guides students through university admissions and visa processes, and offers personalized support. With a dynamic presence in a diverse array of countries, 12 Consultants specializes in making quality education accessible.
Role Description
This is a full-time on-site role for a Call Center Manager/Team Lead. The Call Center Manager/Team Lead will be responsible for ensuring customer satisfaction, managing and overseeing contact center operations, utilizing analytical skills to monitor and improve performance, managing and motivating a team of agents and assisting in the hiring and training process, while maintaining effective communication with staff and management.
Qualifications
- Customer Satisfaction and Contact Center Management skills
- Analytical skills to monitor and improve performance
- Team Management skills to motivate and manage a team of agents
- Excellent written and verbal Communication skills
- Experience in hiring, training, and coaching agents
- Excellent organizational and time-management skills
- Bachelor’s degree in Business Administration, Communications, or related field
- Experience in call center or customer service management is a plus.
Salary Package
- RS:80,00 – RS:100,00 (excluding any commissions earned)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Twelve Consultants - Lahore Office, Office 3 & 4, Ibrahim Trade Centre, Barkat Market, Aibak Block Garden Town, Lahore, 42000, Pakistán |
| Google Map | Google Map |
Job Application Information
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