Customer Success Specialist Jobs at SECTEM in Islamabad, Islāmābād
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SECTEM is currently accepting applications for the position of Customer Success Specialist in the Islāmābād area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
SECTEM operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | SECTEM |
| Position: | Customer Success Specialist |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Seniority Level: | Entry level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Are you passionate about fostering strong customer relationships and ensuring their success? SECTEM is seeking a talented individual to join our team as a Customer Success Specialist. If you thrive in a dynamic environment, excel in communication, and are dedicated to delivering exceptional customer service, we want to hear from you.
Location: Bahria Town Phase 4, Civic Centre, Rawalpindi / Islamabad
Type: Full-time, Monday to Friday (9:00 AM to 4:00 PM)
Responsibilities:
- Build and maintain strong relationships with key customer contacts.
- Conduct regular check-ins to understand customer needs, challenges, and goals.
- Anticipate customer needs and provide proactive support to address potential issues.
- Collaborate with cross-functional teams to resolve customer concerns promptly.
- Develop an in-depth understanding of our products/services to effectively communicate their value and features to customers.
- Provide training and resources to customers to maximize product/service utilization.
- Identify opportunities for customer success stories, testimonials, and case studies.
- Encourage satisfied customers to become advocates and participate in reference activities.
Requirements:
- Proven experience in customer success, account management, or a similar role.
- Strong communication and interpersonal skills.
- Ability to analyze and interpret customer data to drive strategic decisions.
- Demonstrated ability to work collaboratively across teams to achieve customer success goals.
- Familiarity with B2C and a passion for delivering excellent customer service.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | 70 Phase, Sectem Technologies, Basement plaza, 4, Civic Center Bahria Town, Islamabad, 44000, Pakistan |
| Google Map | Google Map |
Job Application Information
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