Customer Services Officer Jobs at ACE Money Transfer in Lahore, Punjab

Welcome to our job portal, where ACE Money Transfer is offering exciting employment opportunities for the position of Customer Services Officer in the Punjab area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent Other skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At ACE Money Transfer, we offer a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Internet Publishing industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with ACE Money Transfer, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with ACE Money Transfer. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

We are hiring Customer Services Officers to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience of working with Call Center.

Customer Services Officer Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Services Officer Requirements:

• 0-1 years of experience in call center / International campaigns.
• Fresh Graduates with excellent communication skills are encouraged to apply.
• Excellent communication skills.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Proficiency in Using CRM/Jira software and Relevant tools.

Perks & Benefits:

• Market Competitive Salary Package.
• Paid Leaves.
• Annual Increment.
• Care Allowance.
• EOBI.
• Health Insurance.

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Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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