IT Helpdesk Representative Jobs at I.R.E in Lahore, Punjab
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Welcome to our job portal, where I.R.E is offering exciting employment opportunities for the position of IT Helpdesk Representative in the Punjab area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Information Technology skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the Information Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with I.R.E, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with I.R.E. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | I.R.E |
| Position: | IT Helpdesk Representative |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Information Services |
Job Description
Job Summary:
The IT Helpdesk Representative ensures excellent customer service by managing chargeback processes and facilitating the seamless onboarding of accounts. This position requires a combination of customer focus, attention to detail, and technical knowledge.
Key Responsibilities:
– Address customer service inquiries promptly and efficiently.
– Oversee and manage merchant processes to mitigate disputes and uphold transaction integrity.
– Update and maintain accurate pricing information.
– Collaborate with sales to ensure a smooth transition and onboarding process for new merchants.
Required Skills:
– Strong communication and interpersonal skills.
– Ability to prioritize and complete tasks in a timely manner.
– Identify potential issues and provide proactive solutions.
– Fluency in English language, both written and verbal.
Education and Experience:
– Associate degree in computer science, information technology, or similar.
– Proven experience in customer support roles, preferably in a financial or merchant services environment.
– Proficiency with business-related platforms such as Microsoft Outlook, Word, and Excel.
– Knowledge of CRMs and Ticketing Systems, preferred.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Lahore, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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