Chat Support Executive Jobs at DealCart in Karāchi, Sindh
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DealCart is thrilled to announce job openings for the position of Chat Support Executive in the Sindh area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At DealCart, we operate in the Retail Groceries industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with DealCart.
Job Information
| Company: | DealCart |
| Position: | Chat Support Executive |
| Region: | Karāchi - Sindh, Sindh |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Retail |
Job Description
Key responsibilities:
- Deliver exceptional customer service by responding to queries in real-time, troubleshooting problems, and ensuring a positive customer experience via chat.
- Provide accurate information about products, services, and company policies.
- Assist customers in navigating our platform, troubleshooting problems, and resolving technical issues.
- Collaborate with other team members to escalate complex issues and ensure swift resolution.
- Maintain a high level of customer satisfaction by consistently meeting and exceeding customer expectations.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Stay informed about product updates, promotions, and company policies to provide relevant information to customers.
- Continuously improve knowledge and skills through training sessions and staying updated on industry trends.
Requirements:
- Minimum 2 years of experience in Chat support or a related field.
- Excellent communication skills, both written and verbal.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Flexibility to work in rotational shifts, providing support to our customers around the clock.
- Strong problem-solving skills and a proactive approach to finding solutions.
- Ability to remain calm and composed in high-pressure situations.
- Basic technical knowledge and the ability to troubleshoot common issues.
- Customer-centric attitude with a focus on providing excellent service.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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